Frequently Asked Questions

   Ordering, Shipping & Policies   

Free international shipping on all orders.

We use standard registered postal services, so the final delivery will be handled by the national post service of your country.

Please contact us if you require urgent express delivery; we will calculate the rates and inform you of the options based on your location.

We are dedicated to giving you the best service possible, ensuring your items arrive safely and swiftly. Although we do our utmost to get your order to you on time, factors beyond our control (such as severe weather or postal service disruptions) may cause delays. Rest assured, we will always keep you informed and do everything we can to minimize any inconvenience.

Parcels can only be shipped to the address registered with the form of payment.

Orders are guaranteed to be crafted and shipped within 3–5 business days.

Delivery within Portugal generally takes about one week, while international shipping ranges from 1 to 3 weeks.

Please reach out to us if you need to expedite your order, and we will do our best to accommodate your needs.

In the rare event of any issues with your shipment, please inform us promptly. Please note that after 5 business days from the delivery date, we are unable to file claims with the shipping company for refunds. Additionally, if items are missing or incorrect, we cannot issue refunds or ship replacements if notified late, as the package will have been out of our hands for an extended period.

It is crucial to inspect your package in the presence of the courier before signing. Once you sign for the shipment, you waive your right to future claims unless damage is explicitly noted upon receipt.

A tracking number will be available on your account page and will be sent directly to your email as soon as the order is shipped.

Each customer is responsible for any potential import fees, duties, or customs charges levied by their country’s border control.

Our store processes payments securely via PayPal and accepts most major credit and debit cards. You do not need a PayPal account to make a purchase.

By placing an order, you confirm that the credit/debit card being used belongs to you.

No financial details are stored on our servers.

We take website security very seriously. All credit/debit card transactions on the website are processed using a secure third-party platform (such as N-Genius Online or PayPal) which encrypts your card details in a secure host environment. To guarantee a safe, simple, and secure shopping experience, our website uses Secure Socket Layer (SSL) technology with a 128-bit encryption key (the highest level commercially available).

If you experience problems with our checkout, please first double-check that you are entering your details correctly and that all required fields are complete.

If problems persist, please contact us.

Welcome to the world of our Glass Ocean!

When selecting your piece, please take your time exploring the variety of colors and sizes available.

We aim to provide thorough imagery, often showcasing the jewelry on a person or mannequin to help you envision its true size. Measurements are provided in both centimeters and inches for your convenience.

If you have any questions or uncertainties about size or color, please don’t hesitate to reach out. We are here to assist you in making the perfect choice.

Please note that all jewelry in the DriftLand Shop is handmade TO ORDER, ensuring each piece is unique and may vary slightly from the images shown. Your glass creation will be one-of-a-kind, capturing the color, style, and overall aesthetic of the original sample.

Before shipping, we will send you a photo of the completed work for your approval. If there are any concerns, we will work diligently to find a solution that exceeds your expectations.

Thank you for visiting our shop! Your support means the world to us.

Please reach out via email to discuss the return process: lada@driftland.jewelry

All our glass pieces undergo a specialized process called ANNEALING to enhance their strength and resilience. Should you receive a damaged or faulty item, we will gladly replace it for you.

You have 14 days from receipt to return your jewelry. Please ensure that the piece is unworn, undamaged, and in its original packaging for the return to be accepted. Unfortunately, if these conditions are not met, we won’t be able to process the return. The total refund will be issued to the original payment method; however, please note that you are responsible for the return shipping costs.

Please be aware that personalized or custom-made items are non-refundable. However, if you encounter any issues with your order, please don’t hesitate to get in touch. Your satisfaction is our priority.

You have a 12-hour window to cancel orders after placing them. Rest assured, each item and component undergoes thorough quality checks at every stage and before shipping.

Please note that we have a limited timeframe for order cancellation before shipment.

If your order has already been shipped (confirmed by a tracking email), you can initiate a standard return once you have received the parcel.

   About the jewelry   

Primary Materials:

I craft using premium American, Italian, Czech, and German glass. Each item is annealed in a digitally controlled kiln for durability, meticulously inspected, and securely packaged for shipment.

Inserts and Metal Accessories:

Explore our collection featuring 925 sterling silver inserts here.

All other metal accessories are crafted from hypoallergenic stainless steel, which is waterproof and resistant to tarnishing, rust, and discoloration.

Exceptions:

A select few pieces, primarily brooches, feature simple jewelry alloy metal accessories, which are clearly indicated in the description. Additionally, some jewelry incorporates natural wooden accents, also noted in the description.

Packaging:

We prioritize practicality and eco-friendliness in our packaging choices. Your jewelry is shipped in beautiful plywood gift boxes lined with recyclable paper both inside and out.

We completely avoid plastic in our packaging, except for the outer waterproof mailing bags, to minimize environmental impact.

To maintain the pristine condition of your glass jewelry, store it separately in a clean, dry place, and take care to avoid accidental drops on hard surfaces to prevent breakage.

It is best to put on your jewelry after applying makeup, hair products, lotions, or perfume to prevent chemical reactions. Additionally, refrain from wearing your jewelry while swimming or showering, as chlorine and harsh soaps may cause damage to various metal components like silver and gold plating.

While the glass itself is resistant to liquids, there are unique cavities within the jewelry designed to create volume and texture, which can trap condensation or salt water. Over time, this may lead to fading of internal details. If your jewelry gets wet in the sea or soapy water, rinse it thoroughly under clean, fresh running water and dry it completely.

Sterling silver jewelry may naturally tarnish when exposed to oxygen, salt, and moisture, resulting in temporary discoloration. To clean it, simply polish gently with a clean, soft cloth like a chamois or microfiber cloth.

By handling your glass jewelry with care, you will ensure its lasting beauty for years to come.

Glass is an incredibly durable material—in fact, lampwork beads dating back thousands of years are still discovered by archaeologists today. Our hope is that our glass ocean will accompany you through life’s journey.

While all our jewelry is tempered for durability, it is important to remember that it is still glass. Though they can withstand some daily impact, they are not completely unbreakable. Handle them with care, much like you would with fine wine glasses—enjoy them freely, but avoid dropping them on hard surfaces like concrete or stone, or subjecting them to heavy impacts.

Please also keep them out of reach of small children.

Absolutely! Glass is a completely neutral and 100% hypoallergenic material. Most fittings are made of surgical hypoallergenic stainless steel, making our jewelry perfectly suitable for those with sensitive skin.

Exceptions: A few pieces of jewelry feature inserts or accessories made from 925 sterling silver, simple jewelry alloy, or natural wood. If your jewelry is one of them, it will be clearly indicated in the description.

All accessories are handcrafted by me in my studio in Aveiro, Portugal. Each piece is unique and may vary slightly from the ones shown in the pictures. Your glass accessory will be one-of-a-kind, maintaining the exact color, style, and overall mood of the sample.

Since 2017, inspired by traditional lampwork secrets, I embarked on developing my own distinctive glass flame-working technique to perfect the design of my glass oceans. Since then, I’ve continuously refined it to enhance the realism and depth of the waves.

The lampwork technique has a rich history, originating centuries ago in Murano, a small island in the Venice Lagoon. Often known as Venetian or Murano glass, it involves shaping molten glass directly in the flame, resulting in the complete individuality of each piece.

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I personally handcraft each piece of jewelry from start to finish, without relying on ready-made stamps, molds, or blanks. Every wave is sculpted individually from hot glass, ensuring that no two are ever alike—just like the waves themselves.

For a decade of DriftLand’s existence, I’ve crafted over 3,000 unique pieces of jewelry, which have been shipped to 47 countries worldwide. Despite this extensive reach, I only produce a few limited copies of each design. This means that when you choose a piece of DriftLand jewelry, you can rest assured that it will be uniquely yours.

I am delighted to discuss your custom, bespoke orders. Let me know which sea or ocean you desire, and we can discuss the details to find a design you will fall in love with.

Please keep in mind that crafting a unique custom design may require a significant amount of time, ranging from a week to several months, depending on its complexity.

Jewelry and artwork will be delivered in secure, beautiful presentation boxes.

We use premium plywood gift boxes lined with fine paper both inside and outside.

We do not use plastic in our packaging, with the sole exception of the waterproof postal shipping bags.

Gift certificates are delivered via email and contain simple instructions for redemption at checkout. Please note that no physical certificate will be provided.

Gift certificates do not have to be redeemed all at once; they carry no additional processing fees and are valid for 12 months from the date of purchase.

If you did not receive the email or need it to be resent, please contact us.

You can purchase gift certificates directly on our website.

Glass is an environmentally friendly material known for its sustainability. It is a permanent resource that can be infinitely recycled and reused, thereby reducing waste and preserving natural ecosystems.

To ensure eco-conscious production, I utilize oxygen concentrators to generate our own oxygen for the torch flame, along with specialized regulators for fuel efficiency. Any glass waste generated in the studio is minimal and disposed of responsibly through recycling.

We are dedicated to using practical and eco-friendly materials whenever possible. Your jewelry is packaged in plywood gift boxes with recyclable paper lining both inside and outside.

We refrain from using plastic in our packaging, with the sole exception of postal shipping bags.

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